Elden Ring publisher Bandai Namco admits ‘possibility’ of customer details exposed in July hack

Bandai Namco, publisher of Elden Ring, Dark Souls and Soulcalibur, has provided an update on its investigation into the July ransomware attack that targeted its servers.

In a statement released yesterday, the publisher admitted that it had “become clear that the possibility of an external leak of information” related to its video game division “cannot be denied.”

This can include, as Bandai Namco admitted in July, “customer information” of some kind.

It’s unclear exactly what data was available to the hackers, as is the extent of the breach or what Bandai Namco believes was accessed or taken.

Indeed, today’s update is frustrating on the details and progress made over the past two months. All Bandai Namco seems certain is that some information has likely been exposed.

“After investigating the details and extent of damage caused by unauthorized access, it has become clear that the possibility of an external information leak cannot be denied for certain files on the server,” wrote l ‘editor.

“If you have confirmed any information leaks and other questions relating to the unauthorized access in question, please contact us at the following email address. Email address: [email protected]”

Bandai Namco concluded its latest statement with a further apology and a promise to update fans again if it has more to share.

“We deeply apologize to everyone involved for the considerable concern and inconvenience this may cause,” he wrote. “Any future matters and the like requiring disclosure will be announced promptly.”

In July, the hack was announced by malware tracker vx-underground, which spotted a claim by notorious ransomware group ALPHV, also known as BlackCat, that they were behind the hack.

Previous ransomware attacks have seen confidential documents, video game source code, and embarrassing internal communications leaked from Capcom, EA, and CD Projekt Red, among others.

This week, 2K Games customer support admitted it had been hacked and warned affected users to reset passwords and run anti-virus software.

And, over the weekend, there was the gargantuan leak of Grand Theft Auto 6 details from Rockstar’s own servers.